Billing and Cancellation Terms
1. One plan, billed monthly
Thora One Business is one subscription billed monthly in advance. We offer monthly billing only. The plan includes up to 5 people. Extra office users are $19 per month each and extra field crew are $5 per month each. Office users can quote, invoice and manage settings; field crew use the time clock, their schedule and their jobs.
The price depends on when you join: Founding 99 is $199 per month, Charter 250 is $249 per month after the first 99 businesses, and General is $299 per month after Charter 250. Current prices are always on our Pricing page. Prices do not include taxes, which are added where required.
2. Your price lock
If you join as Founding 99 or Charter 250, your monthly price and per-person rates stay the same for as long as your subscription stays active, including new Thora Business apps we add to the plan. If you cancel, or your subscription ends for non-payment, and you come back later, you join at the price open at that time.
Usage beyond what's included, such as text messages, is billed separately at the rates shown before you use it.
3. Trials
Founding 99 and Charter 250 have no trial: members start right away at their locked-in price. If we offer a trial on a later plan, its length and terms will be shown before you sign up.
4. How payment works
We charge the payment method on file at the start of each billing month. Until in-app billing is available, we may send invoices or secure payment links instead.
Stripe acts as the merchant of record for your purchase through Stripe Managed Payments. That means Stripe resells the subscription to you, your card statement and receipts may show Stripe, and Stripe's terms for that purchase also apply. Stripe calculates and collects sales tax where it applies.
5. If a payment fails
We will let you know and retry. You have a 7-day grace period with full access to fix it. After that, your account becomes read-only: you can still sign in, view and export everything, but you cannot add or change records until the balance is paid.
6. Adding and removing people
Adding a person adds their monthly rate to your bill. Any charge for the rest of the current month is shown before you confirm. Removing a person lowers your bill from the next billing period; we do not refund the rest of the current month.
7. Cancelling
You can cancel any time in your account settings or by emailing us. Cancellation takes effect at the end of the current billing period, and you keep access until then. We do not provide refunds for partial months.
After cancellation takes effect, you have 30 days to export your data. After that export period, we delete it within 90 days of cancellation taking effect, including backups.
8. Price changes
Price-locked members keep their price as described above. For anyone else, we will give at least 30 days' notice of a price change before it applies to your next bill.
9. Billing questions
If a charge looks wrong, email hello@thora.cloud within 60 days. We will look into it and fix genuine errors quickly. Please contact us before disputing a charge with your bank.
Contact us
Questions about this document go to hello@thora.cloud.
Formal legal notices go by email to legal@thora.cloud, as described in the Terms of Service. Thora Cloud LLC is an Ohio limited liability company.